Welcome to HILLCUTT SERVICE Company ("we," "us," "our"). By accessing or using our online platform, including our website, mobile applications, and related services (collectively, the "Platform"), you ("User," "Partner," "you," or "your") agree to be bound by the following Terms and Conditions ("Terms"). These Terms govern your use of our Platform, whether you are a customer booking salon or grooming services ("User") or a salon or grooming professional offering services ("Partner"). Please read these Terms carefully before using our Platform. If you do not agree with these Terms, do not use our Platform.

1. Services Offered by HILLCUTT SERVICE Company

HILLCUTT SERVICE Company provides an online platform for Users to book salon, grooming, makeover, and bridal makeup services with professional Partners. Our services include both in-salon and doorstep appointments, allowing Users to book services at a time and place that suits them. Partners can accept or reject appointments via the Platform.
• For Users: You can book various services such as haircuts, manicures, facials, massages, makeovers, and bridal makeup services either at a salon or at your location (doorstep services).
• For Partners: You can offer your services via our platform, set your availability, and manage your bookings.

2. User Registration and Account

To access our Platform and book services, you may need to register for an account. When registering, you agree to provide accurate, complete, and up-to-date information. It is your responsibility to maintain the confidentiality of your account credentials, and you are responsible for all activities that occur under your account.
• You must be at least 18 years old to register and use the Platform.
• You agree to update your information as necessary to keep it accurate and complete.

Booking and Payment

• Booking: As a User, you can browse available services, check availability, and book appointments for salon and grooming services. Bookings can be made for either in-salon services or doorstep services.
• Payment: Payments for services can be made via the Platform using various payment methods (e.g., credit/debit cards, UPI, wallets). All payments are processed securely through third-party payment processors, and we do not store payment details.
• Cancellation and Refund: Users may cancel appointments in accordance with our cancellation policy, which is specified during the booking process. Partners have the right to reject or accept any service request. If an appointment is cancelled by the User or Partner in compliance with our policies, a refund may be issued, subject to the terms and conditions.

Service Delivery

• In-Salon Services: Services booked through the Platform must be provided at the Partner's salon at the agreed-upon time and location.
• Doorstep Services: If you choose a doorstep service, our Partners will arrive at the specified location within the agreed time window to provide the services requested. You must ensure that the service location is safe, accessible, and suitable for the service to be performed.

Responsibilities of Users

• Users must provide accurate information regarding the service requested, including the desired time and location (for doorstep services).
• Users must be available at the agreed-upon time for the service to be provided.
• Users must treat Partners with respect and cooperate in ensuring that the services are performed effectively and safely.
• Users are responsible for providing a suitable environment for the service, especially for doorstep services (e.g., providing adequate space and facilities).

Responsibilities of Partners

• Partners are responsible for providing the services in a professional manner, following industry standards, and complying with all applicable laws and regulations.
• Partners must maintain the quality of services, tools, and products used for service delivery.
• Partners are responsible for confirming or rejecting service requests within the time frame specified on the Platform.
• Partners must maintain a valid license and certifications where required by law.

Pricing and Fees

The pricing for services offered on our Platform is determined by the Partners and displayed to Users at the time of booking. We may charge service fees for facilitating the booking and payment process. The applicable fees will be clearly outlined during the booking process.

Reviews and Ratings

After the service has been completed, Users can leave a review and rating for the Partner based on their experience. You agree to provide honest and constructive feedback. We reserve the right to remove any reviews that violate our guidelines, including offensive or inappropriate content.

User and Partner Obligations

For Users: You agree not to:
• Use the Platform for any unlawful or unauthorized purposes.
• Engage in any activity that disrupts or interferes with the operation of the Platform.
• Attempt to gain unauthorized access to any part of the Platform or its related systems.
• Impersonate any person or entity or falsely state your affiliation with any person or entity.
For Partners: You agree not to:
• Provide services that are harmful, unsafe, or unlawful.
• Use the Platform to engage in fraudulent or deceptive practices.
• Violate any local laws or regulations governing the provision of services.

Termination

• For Users: We may suspend or terminate your account if you violate these Terms, engage in fraudulent activities, or misuse the Platform. You may also deactivate your account at any time by contacting us.
• For Partners: We may suspend or terminate your ability to offer services through the Platform if you breach these Terms, fail to provide services as agreed, or engage in unethical practices. Partners may also choose to deactivate their accounts at any time.

Dispute Resolution

Any disputes or claims arising from these Terms or the use of our Platform shall be governed by the laws of India. Any legal action or proceedings related to the Platform will be conducted in the courts located in [City, State], India. You agree to submit to the exclusive jurisdiction of these courts.

Termination

You agree to indemnify, defend, and hold harmless HILLCUTT SERVICE Company, its officers, directors, employees, partners, and affiliates from any and all claims, losses, damages, liabilities, and expenses (including attorney’s fees) arising out of or in connection with:

• Your use of the Platform.
• Any violation of these Terms.
• Any violation of rights of third parties.
• Any unlawful act conducted through your account.

Limitation of Liability

To the fullest extent permitted by law, HILLCUTT SERVICE Company shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of the Platform, including but not limited to loss of profits, reputation, or data, regardless of whether such damages were foreseeable.

Privacy Policy

Your use of the Platform is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy before using the Platform.

Amendments to Terms

HILLCUTT SERVICE Company reserves the right to modify or amend these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on our Platform. By continuing to use the Platform after the changes are posted, you agree to be bound by the updated Terms.

Contact Us

If you have any questions or concerns about these Terms or the services we offer, please contact us at: HILLCUTT SERVICE Company

• Email: hillcuttsrvice@gmail.com
• Phone: 7004151152
• Website: https://www.hillcutt.com