This Terms of Use agreement was last updated: Oct 20th, 2023. This Privacy Policy agreement is effective as of: Oct 20th, 2023


1. Electronic Record

1.1 The present document shall constitute and be deemed to be electronic record as defined and in accordance to the provisions of the Information Technology Act, 2000 and the rules made there under, applicable to electronic record, as well as any amended provisions including but not limited to legislations stipulated in various statues relating to electronic records. This electronic record is generated by a computer system and does not require any physical or digital signatures. 1.2 This document is being published on and its Mobile Application in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011.

2. Introduction

2.1 We thank You (Customer/User/You/Your) for registering with hillcutt Service Private Limited and/or Hill Cutt as its brand, (We/Us/Our/Hill Cutt) on (Website) as well as on our Mobile Application (App). Your agreement with us includes these User Terms and Conditions of Use (Terms) and our Privacy Policy (together the Policies). If You don't agree with these Terms, then please don't use our services (defined later). Please note that You will not be able to book services offered by Hill Cutt, if You have not clicked and accepted these Terms. 2.2 By agreeing to these Terms, You hereby agree to the following: (i) That You are at least 18 years of age or older to consent to these Terms. (ii) That You have the power to enter a binding contract with Us and are not barred from doing so under any applicable laws. (iii) That any registration information that You submit to Us is true, accurate and complete, and You agree to keep it that way at all times.

3. Membership Eligibility

Use of the Website and/or the App as well as other services provided by Hill Cutt are available only to persons who can enter into a legally binding contract under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website/App or place orders telephonically. If You are a minor i.e. under the age of 18 years, You shall not register as a member of the Website/App and shall not transact or use the Website/App or avail any Services. It is however clarified that whilst registering as a member of the website or placing any order telephonically, Hill Cutt shall solely rely upon the information provided by You and representations made. In the event the information provided is found to be incorrect, You undertake to indemnify Hill Cutt and hold Yes Madam harmless against any third party civil or criminal claim.

4. User Account, Password and Security

For any purchases to be made through the Website/App directly it is mandatory for You to become a member. Upon registering Yourself, You will receive a One Time Password (OTP) and account designation upon completing the Website/App's registration process. Every time You log in, You will require Your handheld telephonic device to complete the log in. Each time You log in, You will be assigned an unique OTP. You are responsible for maintaining the confidentiality of the OTP and account, and are fully responsible for all activities that occur under Your account. You agree to (a) immediately notify Hill Cutt in case of any unauthorized use of Your account or any other breach of security, and (b) ensure that You exit from Your account at the end of each session. Hill Cutt cannot and will not be liable for any loss or damage arising from Your failure to comply with this clause.

5. Use of Our Services

5.1 You understand and agree that by registering with Hill Cutt, You will be able to opt for wellness, grooming and beauty services (Service) within the premise and comforts of Your home. Hill Cutt is only an aggregator/marketplace for technicians of different grades and caliber. 5.3 At HillCutt , all appointments are booked online through our Website/App or telephonically and are subject to availability of technicians and service slots. In the event You have booked an appointment, and our technicians fail to reach You on time, every attempt will be made to inform You of such delay. However, our maximum liability under any and all circumstances shall be limited to rescheduling the appointment to the next convenient available time slot.

6. User Account

6.1 By choosing to opt for a home service a service You understand and agree that while our aim is to deliver a great service experience every time, there are certain obligations on You as Customer as well. i. You shall be liable to make complete payment for all Services availed as per the invoice presented to You after use of Services which shall include service fees, product costs and statutory taxes. ii. You shall ensure that there is no misuse, soiling and/or damaging of any of the devices/products (technical and/or non-technical) used by the technicians. iii. You shall not at anytime ask the technician to commit/omit doing any act that is contrary to the model adopted by the technicians in course of rendering Services. Our technicians have the right to refuse a service request from the Customer for any reason whatsoever. In case of any grievance in this regard, You are advised to kindly contact our customer care for complaints and assistance. iv. You or any member within Your home premise, shall not at any point misbehave with our technicians, harass or use abusive language or use physical violence and/or behave in any manner that is unlawful. In the event You are unhappy with the Services, You may ask our technicians to leave, followed by lodging a complaint/feedback on our Website/App. We will get back to You with specialized assistance within 24 hours of receipt of the message.